Support

Change to Your Participation

To enroll in the Medford Community Electricity Aggregation (CEA) Program, use the Enroll/Change Product form and choose the product that best suits your budget and climate goals. 

To change your electricity supply product, use the Enroll/Change Product form. There is no penalty, ever, to change from one product to another within the Program.

To leave the Medford CEA Program, complete the Opt-Out form. This will return your electricity supply to utility Basic Service on the next available meter read.

Questions & Support

If you have questions about your participation, contact the electricity supplier, NextEra Energyat (877) 960-8880 Monday to Friday, 9am to 6pm or by email at nesgovagg@nexteraenergyservices.com.

For general program questions, email support_ma@goodenergy.com, or call (833) 637-3232 to reach Good Energy, the city of Medford’s consultant that manages the Program. We will return your inquiry within two business days.

Comments & Suggestions

Comments and suggestions about the Program, please submit the contact form below. 

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