Medford CEA does not replace National Grid or Eversource as your electric utility. Your utility will continue to deliver electricity, repair outages and manage all billing. The Program offers alternatives for the Supply portion of your bill. See the Understanding Your Bill section on National Grid’s or Eversource’s websites to see the difference between Supply and Delivery sections.
Income-eligible customers of National Grid and Eversource can enjoy discounts of 32% and 42% on their total electricity bill, respectively, while also benefiting from the Medford CEA rates mentioned above. To sign up, click here for National Grid and here for Eversource.
The Program is open to electricity customers in Medford, whether they be a resident, business, renter, or owner.
The Program has voluntary participation and automatic enrollment.
- Voluntary participation: Customers can leave the Program at any time without penalty.
- Automatic enrollment for new customers: In Medford, most residential and business customers are already enrolled in the Program. New customers or newly eligible customers will periodically be sent a Customer Notification Letter notifying them of their choice to participate in the Program or leave before it starts (opt out). Customers have 30 days to make a choice and those who do not opt out are automatically enrolled in the Program. To enroll sooner, use our online forms.
- Opt-in required for some: Those Medford residents and businesses who have already chosen an electricity supplier other than National Grid or Eversource will not receive the Customer Notification Letter, though they can voluntarily opt in to the Program at any time. The Department of Public Utilities advises all customers of third party suppliers to check their contract terms as their supplier may charge them a fee or a penalty to leave before the end of their contract with their supplier.
Solar electricity consumers will not be impacted and will continue to receive all net metering credits while participating in the Program.
Budget Billing and Low Income Delivery Rate customers will continue to receive those benefits while participating in the Program.
Questions & Support
Have questions or need help? Please visit the support page, which contains the contact information for the current program supplier and a form for comments.